Part 1. The management process in the hospitality industry shows two different situations when comparing independent hotels and chains. In hotel chains, the organization is hierarchical with job functions and…
In this co-written article with colleagues and friends Alessandro Crotti and guest and revenue queen Khristina Quigley, we’re going to deep dive into the magic world of Wholesalers and Bedbanks. Whether…
Travel retailing has dramatically evolved to satisfy the customers’ expectations towards personalized options and add-ons. Retailing helps customers’ engagement and motivation to purchase, however, while in the pre-covid world travel…
